Return and Refund Policy
Last Revised: November 08, 2022
AMS, Inc. Return & Refund Policy
Thank You for shopping at AMS, Inc.
Any purchase from AMS, Inc. is bound by this Return & Refund Policy. If, for any reason, You are not completely satisfied with Your purchase, AMS Inc. invites You to review this policy.
Your Order Cancellation Rights
The deadline for returning unused Goods is 30 days after the order was received by the end user. In order to exercise Your right of cancellation, You must inform AMS, Inc. of Your decision by means of a clear statement. Returns must be accompanied by a Return Merchandise Authorization (RMA) number. RMA numbers are originated by an AMS, Inc. representative. You can inform us of Your decision by emailing ams@ams-samplers.com or by calling 800-635-7330.
AMS, Inc. will reimburse You no later than 14 days from the day on which AMS, Inc. receives the returned Goods. Refunds will be issued to the original form of payment.
Conditions for Returns
In order for unused Goods to be eligible for a return, please make sure that the Goods were purchased in the last 30 days and Goods are in the original packaging.
The following Goods cannot be returned:
• The supply of custom manufactured Goods
• The supply of used Goods
• The supply of liners
• The supply of liner caps
• The supply of soil augers six inches or greater (outer diameter of the auger’s cylinder)
AMS, Inc, reserves the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Unused Goods returned to AMS, Inc. for a credit will be subject to a minimum 15% re-stocking fee. For international orders, the Buyer is responsible for all customs and import/export duties and fees. Goods are refunded less the minimum 15% re-stocking fee, shipping charges, and customs import/export duties and fees.
Returning Goods
You are responsible for the cost and risk of returning the Goods to AMS, Inc. Goods need to be sent to the following address:
AMS, Inc.
105 Harrison St.
American Falls, Idaho 83211 USA
AMS, Inc. is not liable for Goods returned to AMS, Inc. without an RMA number. We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, AMS, Inc. recommends an insured and trackable mail service. AMS, Inc. is unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
If You have any questions about our Returns & Refunds Policy, please contact us via email at ams@ams-samplers.com or by phone at 800-635-7330.